Support Tickets
App for Bitrix24Support Tickets turns a CRM pipeline into a help desk with queue, priority, SLA and automatic assignment. Tickets from WhatsApp, forms and email arrive where your team already works.
If so, Support Tickets was made for you.
Three steps, right inside Bitrix24.
The first time you open it, the app creates the ticket pipeline or uses one you already have.
Deadlines by priority, business hours and assignment rules by type, channel or tag.
The team opens the ticket, replies by email or WhatsApp, adds notes and resolves it.
Filters, search, priority and alerts for breached or nearly breached SLA.
History, internal notes and email or WhatsApp replies with templates.
First response and resolution, counting business hours only if you want.
By rules and by who has the fewest open tickets.
Open, in progress, response and resolution times, SLA met.
Required fields to resolve and pipeline stages mapped to each status.
Support, after-sales, IT and customer service teams that already use Bitrix24 and want a help desk without switching tools.
Installed from the Bitrix24 Market. Your team keeps working where it already works.
Questions go straight to the team that develops the app, in Portuguese or English.
We help you set it up for your process and train the team.
Information stays in your Bitrix24 account; we keep only what the app needs to work.
Yes. The first time you open the app you choose between creating a new ticket pipeline or using an existing one and mapping its stages.
Yes. Each ticket is a Bitrix24 deal and every change is made under the agent’s own user.
Click Install and accept the requested permissions. Open Support Tickets from the menu: the app offers to create the “Tickets” pipeline or use one you already have. In Settings, set agents, SLA per priority, business hours and assignment rules. If the app shows the license screen, use the Contact Dohko Support on WhatsApp button to reach our team. It already includes your Bitrix24 account address. If you prefer, our team sets it up with you.
Bitrix24 cloud on a plan that allows Market apps. Uses one Bitrix24 CRM deal pipeline as the ticket pipeline (the app creates one or uses an existing one). Emails are sent from each user’s Bitrix24 mailbox; WhatsApp replies need a WhatsApp channel connected to Open Channels. An expired or paused license stops the app until renewal; your data is kept.
Support hours: Monday to Friday, 9:00 AM to 5:00 PM Brasília time (UTC-3), except Brazilian national holidays. Response time: first response within 1 business day. Requests received outside support hours are answered on the next business day.
Support Tickets Terms of use (EULA) and Privacy policy.
Book a demo with our team. We show the app with your scenario and answer every question, from setup to support.
