Smart Queues
App for Bitrix24Smart Queues orders Open Channel queues by each agent's status. Agents at lunch, in training or busy stop receiving new chats and return to the queue at the right time.
If so, Smart Queues was made for you.
Three steps, right inside Bitrix24.
Select the Open Channels the app will order. Start in Simulation mode, which changes nothing.
Available, In training, Busy or Lunch, in one click or at the configured lunch time.
Within seconds, available agents move to the front and unavailable ones to the end.
Each person changes their own status in the app; managers can change it from the dashboard.
Lunch time per person: they leave the queue and come back on their own.
When everyone is available, chats are split evenly.
See what the app would do on each channel before enabling it.
Queue order, status, open chats and chats waiting to be accepted on each channel.
Time in each status and transfers, with spreadsheet export.
Customer service, support and sales teams that receive customers through Open Channels (WhatsApp, website chat and social networks).
Installed from the Bitrix24 Market. Your team keeps working where it already works.
Questions go straight to the team that develops the app, in Portuguese or English.
We help you set it up for your process and train the team.
Information stays in your Bitrix24 account; we keep only what the app needs to work.
No. You pick the channels in the app and it starts ordering their queues.
No. Nobody is removed from the queue: unavailable agents just stop receiving new chats.
Click Install and accept the requested permissions. Open Smart Queues from the menu: the app creates the agent status field. In Settings, add the Open Channels the app will organize; they start in Simulation. When you are happy with what the app would do, switch the channel to Active. If the app shows the license screen, use the Contact Dohko Support on WhatsApp button to reach our team. It already includes your Bitrix24 account address. If you prefer, our team sets it up with you.
Bitrix24 cloud on a plan that allows Market apps. Uses Bitrix24 Open Channels, users and user fields. Don’t run another automation that changes the queue of the same channels at the same time. An expired or paused license stops the app until renewal; your data is kept.
Support hours: Monday to Friday, 9:00 AM to 5:00 PM Brasília time (UTC-3), except Brazilian national holidays. Response time: first response within 1 business day. Requests received outside support hours are answered on the next business day.
Smart Queues Terms of use (EULA) and Privacy policy.
Book a demo with our team. We show the app with your scenario and answer every question, from setup to support.
